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New Debit Card Fraud Alert Service

New Debit Card Fraud Alert Service

Heritage Bank is committed to continually providing you with the most advanced fraud protection available. As part of that commitment, we are pleased to introduce text-based debit card fraud alerts.

Although we already offer this service by phone, this new service improvement allows us to contact you first via text when we identify a potentially fraudulent debit card transaction. After receiving an alert, simply reply to the text message to confirm that the transaction was authorized by you or is fraudulent.

Messages will come from the number 207-33. This is a valid number for alert messages sent from Heritage Bank.

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Frequently Asked Questions About Fraud Alerts

How can I be sure the text message is from Heritage?

  • Our debit card fraud alert system uses the mobile number 207-33. If the message doesn’t appear to be sent from that mobile number, do not respond.
  • Remember that Heritage Bank will never ask you to provide sensitive information like a password or PIN through a text message.

What if I don’t see the text message?

  • If you do not respond to the text message within 15 minutes after it is sent, our fraud monitoring team will call you on the phone number that you have on your Heritage Bank debit card account.

What if Heritage Bank does not have my cell phone number?

  • We will call the phone number that is on file with your debit account at Heritage Bank. If your number has changed, or you would like to add a cell phone number to your account, please let us know at your convenience!

3 Comments on "New Debit Card Fraud Alert Service"

  • Diana Chavez says

    I received this email. Is it true? “Dear Heritage Bank Customers,

    “Due to the amount of debit card fraud we are seeing at gas pumps nationally, we have decided to protect our customers from fraud losses by requiring the use of a PIN when purchasing gas outside the state of Nebraska. This applies to gas purchases both at the pump and inside the gas station when using your debit card out of state. Simply choose “debit” at the terminal then it will prompt you to use your PIN and your purchase will be processed like normal. Debit card transactions at gas stations using “credit” will be declined because of the elevated risk of fraudulent activity. Gas station purchases with a debit card inside of Nebraska are not affected by this security measure at this time.”

    • Heritage Bank says

      Diana, it appears you may have accidentally contacted the incorrect Heritage Bank. We are located in Minnesota, Iowa and South Dakota! However, I am able to offer some insight to your inquiry; When using your PIN, you’re using a Personal Identification Number. If you use your card as a credit, it only requires a signature. With your signature, anybody can pretend to be you and sign! When you use a PIN, the fraudsters can attempt to use your PIN, but there is a slim chance they’ll guess it correctly. By the time they DO guess your PIN correct, your bank’s fraud monitoring should have caught it and already restricted the card. By completely restricting your ability to use your card as a credit out of state, your bank is taking all of the necessary precautions to keep your funds and information secure.

      I would reach out to your bank directly with any specific questions. Thank you for allowing us to assist you!

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