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Customer Service Associate – Willmar, MN

Location: Willmar, MN

Department: Retail Banking

Position Summary:

Provides timely, accurate, and quality responses to any/all inquiries from Heritage Bank Customers. The interaction with the customer base may be via: calls, emails, chat, online application, texts, IM, or otherwise.

Primary Job Accountabilities:

  • Assist customers.
  • Come up with ways to improve the customer experience.
  • Perform customer needs analysis and educate customers on other Heritage products and/or services.
  • Assist other areas of the Bank as needed.


High School Diploma or Equivalent


  • 3+ years Customer Service experience
  • 1+ years Banking experience highly preferred

Heritage Bank offers a competitive compensation and benefits package to include health, dental, vision, life, LTD, STD, supplemental insurance, 401k, Roth, 10.5 paid holidays, lots of PTO, and company ownership through our Employee Stock Ownership Plan!

Heritage Bank NA is an Equal Opportunity Employer

To Apply: Please fill out our contact form and upload your resume.

Deadline: Thursday April 1st, 2021